Stakeholders’ interest is central to the determination of our sustainability agenda. Our dynamic, year-round stakeholder engagement activities allow us to gather diverse views, opinions and expectations from our key stakeholders, which are material to our business, on a continuous basis.

Engage different
stakeholders via
diversified channels
and approaches

Analyse and evaluate
feedback collected

Devise action plan for
further improvement

Our internal and external stakeholders are grouped into nine categories and engaged through various regular communication channels. These help us enhance our communication transparency, anticipate our stakeholders’ needs, and identify possible emerging risks and opportunities to our business operations.

Each year, we also design a thorough stakeholder engagement process to identify key sustainability topics, assess topic materiality, and gain valuable feedback on our strategy, performance and initiatives.

Customers and
Tenants
Government and
Industry Associations
Academia
NGOs
Media
Employees
Suppliers and
Contractors
Local
Communities
Investors and
Shareholders

Stakeholder
Groups

  • Materiality Assessment
  • Materiality Matrix

As stakeholders’ concerns and expectations may change over time, we have gone through a rigorous materiality assessment process annually to prioritise topics that are important to stakeholders and our business, keeping abreast of the sustainability trends that shape our industry and business.

IDENTIFYING
RELEVANT TOPICS

1. Identifying Relevant Topics

A total of 36 issues were identified and categorised into 23 sustainability topics for materiality assessment.

COLLECTING
STAKEHOLDER FEEDBACK

2. Collecting Stakeholder Feedback

Feedback from material internal and external stakeholders was collected through a series of engagement activities, including surveys, interviews and focus groups.

PRIORITISING
MATERIAL TOPICS

3. PRIORITISING MATERIAL TOPICS

Followed by the engagement activities, the level of the materiality of each sustainability topic was assessed based on:

  • Survey scoring on its importance to stakeholders and importance to the business of KPL
  • Feedback collected in interviews and focus groups
  • Peer benchmarking results

The assessment result was plotted in the materiality matrix, where sustainability topics were categorised into three tiers – most material, moderate material, and less material for further validation.

VALIDATION

4. Validation

The list of material topics and materiality assessment result was presented to the Sustainability Steering Committee for review.

1.
Identifying Relevant Topics

A total of 36 issues were identified and categorised into 23 sustainability topics for materiality assessment.

2.
Collecting Stakeholder Feedback

Feedback from material internal and external stakeholders was collected through a series of engagement activities, including surveys, interviews and focus groups.

3.
Prioritising Material Topics

Followed by the engagement activities, the level of the materiality of each sustainability topic was assessed based on:

  • Survey scoring on its importance to stakeholders and importance to the business of KPL
  • Feedback collected in interviews and focus groups
  • Peer benchmarking results

The assessment result was plotted in the materiality matrix, where sustainability topics were categorised into three tiers – most material, moderate material, and less material for further validation.

4.
Validation

The list of material topics and materiality assessment result was presented to the Sustainability Steering Committee for review. The validated list of sustainability topics was disclosed in this Report.

The materiality matrix maps 23 sustainability topics, with their level of importance to stakeholders (y-axis) and their level of importance to our business (x-axis). Overall materiality combines both internal and external factors, including the Group’s overall strategy, mission, resources, industry trends and stakeholders’ concerns.

  • Tier 1: Less material issues
  • Tier 2: Moderate material issues
  • Tier 3: Most material issues

Material Issues by Topics

  • Governance
    • Service and Product Quality
      • Responsible Marketing and Labelling
    • Business Ethics and Integrity
      • Anti-competitive behaviour
      • Intellectual property rights
    • Responsible Supply Chain Management
      • Supplier environmental assessment
      • Supplier social assessment
      • Procurement practices
      • Use of construction material
    • Economic Performance
      • Economic impacts
      • Market presence
    • Information Privacy
      • Data protection
      • Customer privacy
    • Bribery and Corruption
    • Risk and Crisis Management
    • Sustainable Finance
  • Social
    • Customer Well-being, Health and Safety
    • Occupational Health and Safety
    • Talent Attraction and Retention
    • Employee Training and Development
    • Community Engagement and Investment
    • Employee Well-being
    • Customer Engagement and Collaboration
    • Social Impact on Local Community
      • Cultural and heritage conservation
      • Socioeconomic compliance
    • Workplace Diversity and Equal Opportunities
      • Elimination of discrimination
    • Labour Practices and Human Rights
      • Labour standards
      • Labour management relations
      • Child labour
      • Forced or compulsory labour
  • Environmental
    • Energy Efficiency and GHG Emissions
      • Energy consumption and conservation
      • GHG and air emissions
    • Green Building Certification
      • Green building design
      • Environmental compliance
      • Biodiversity protection
      • Biophilic design
      • Environmental impact on local community
    • Waste Management
      • Hazardous waste management
      • General waste management
    • Water Consumption and Conservation
      • Water consumption
      • Water conservation
      • Wastewater management
    • Climate Change and Resilience
      • Climate-related risk management
      • Mitigation and adaptation strategies