Home / Approach / Stakeholder Engagement and Materiality

Stakeholders’ interest is central to the determination of our sustainability agenda. Our dynamic, year-round stakeholder engagement activities allow us to gather diverse views, opinions and expectations from our key stakeholders, which are material to our business, on a continuous basis.

Engage different stakeholders via diversified channels and approaches

Analyse and evaluate feedback collected

Devise action plan for further improvement

Our internal and external stakeholders are grouped into nine categories and engaged through various regular communication channels. These help us enhance our communication transparency, anticipate our stakeholders’ needs, and identify possible emerging risks and opportunities to our business operations.

Each year, we also design a thorough stakeholder engagement process to identify key sustainability topics, assess topic materiality, and gain valuable feedback on our strategy, performance and initiatives.

Customers and Tenants

Government and Industry Associations

Academia

NGOs

Media

Employees

Suppliers and Contractors

Local Communities

Investors and Shareholders

Stakeholder
Groups

As stakeholders’ concerns and expectations may change over time, we have gone through a rigorous materiality assessment process annually to prioritise topics that are important to stakeholders and our business, keeping abreast of the sustainability trends that shape our industry and business.

Identifying Relevant Topics

  1. Identifying Relevant Topics

With the inclusion of 5 new issues, a total of 28 sustainability issues were identified for material assessment.

Collecting Stakeholder Feedback

  1. Collecting Stakeholder Feedback

Feedback from material internal and external stakeholders was collected through a series of engagement activities, including surveys, interviews and focus groups.

Prioritsing Material Topics

  1. Prioritsing Material Topics

Followed by the engagement activities, the level of the materiality of each sustainability topic was assessed based on:

  • Survey scoring on its importance to stakeholders and importance to the business of KPL
  • Feedback collected in interviews and focus groups
  • Peer benchmarking results

The assessment result was plotted in the materiality matrix, where sustainability topics were categorised into three tiers – most material, moderate material, and less material for further validation.

Validation

  1. Validation

The list of material topics and materiality assessment result was presented to the Sustainability Steering Committee for review.

The double materiality matrix maps 22 sustainability topics, with their level of importance to stakeholders (y-axis) and their level of importance to our business (x-axis). Overall materiality combines both internal and external factors, including the Group’s overall strategy, mission, resources, industry trends and stakeholders’ concerns.

Tier 1: Material Topics

Tier 2: Moderate Topics

Tier 3: Monitored Topics

Material Issues by Topics

  • GHG Emissions and Energy Efficiency

  • Sustainable Buildings

  • Climate Change and Resilience

  • Waste Management

  • Water Consumption and Conservation

  • Biodiversity

  • Sustainable Finance

  • Occupational Health and Safety

  • Human Capital Management and Development

  • Labour Practices and Human Rights

  • Diversity, Equity, and Inclusion

  • Community Engagement, Development and Investment

  • Heritage and Culture

  • Responsible Supply Chain Management

  • Service and Product Quality

  • Stakeholder Well-being

  • Customer Engagement and Collaboration

  • Innovation

  • Business Ethics and Integrity

  • Information Privacy and Security

  • Economic Performance

  • Risk and Crisis Management

We are committed to identifying and addressing the material issues that are most relevant to our business. In this regard, we have identified the key potential risks/opportunities associated with our top four material issues:

  • GHG Emission and Energy Efficiency:

    Adopting energy efficiency and transition measures reduce our greenhouse gas emissions throughout value chain, supporting our alignment with Paris Agreement and reducing climate-related impact to the society and environment. Investment in energy transition will reduce excessive emissions and minimise our external impact that could otherwise adversely impact the our tenants, the surrounding communities and the environment (e.g., casualties and incidents under more frequent extreme weather events).

  • Sustainable Buildings:

    Implementing sustainable practices across the entire lifecycle of our buildings, from construction to management, helps lower environmental impact throughout our value chain while promoting the wellbeing of individuals and communities. By investing in green building methods, we can reduce exposure to sustainability-related risks that might otherwise negatively affect our tenants, local communities, and the environment.

  • Responsible Supply Chain Management:

    Failure to adopt supply chain management measures can result in the Group’s reputational damage and public scrutiny. By close monitoring, auditing, and collaboration with suppliers, we can mitigate supply chain risk. We have included requirements for suppliers on key social and environmental issues in the Vendor Code of Conduct, which is communicated bilingually to all suppliers in Hong Kong and the Mainland.

  • Climate Change and Resilience:

    As climate change imposes direct impacts on our business operations, it is one of our material ESG risks. Climate risks and opportunities include increased severity of extreme weather, rising mean temperature and heatwave, tightened building energy codes and guidelines, increased market demand for climate-resilient properties.