Stakeholders’ interest is central to the determination of our sustainability agenda. Our dynamic, year-round stakeholder engagement activities allow us to gather diverse views, opinions and expectations from our key stakeholders, which are material to our business, on a continuous basis.

Engage different
stakeholders via
diversified channels
and approaches

Analyse and evaluate
feedback collected

Devise action plan for
further improvement

Our internal and external stakeholders are grouped into nine categories and engaged through various regular communication channels. These help us enhance our communication transparency, anticipate our stakeholders’ needs, and identify possible emerging risks and opportunities to our business operations.

Each year, we also design a thorough stakeholder engagement process to identify key sustainability topics, assess topic materiality, and gain valuable feedback on our strategy, performance and initiatives.

 
 
Customers and
Tenants
Government and
Industry Associations
Academia
NGOs
Media
Employees
Suppliers and
Contractors
Local
Communities
Investors and
Shareholders

Stakeholder
Groups

  • Materiality Assessment
  • Materiality Matrix

As stakeholders’ concerns and expectations may change over time, we have gone through a rigorous materiality assessment process annually to prioritise topics that are important to stakeholders and our business, keeping abreast of the sustainability trends that shape our industry and business.

IDENTIFYING
RELEVANT TOPICS

1. Identifying Relevant Topics

With the inclusion of 5 new issues, a total of 28 sustainability issues were identified for material assessment.

COLLECTING
STAKEHOLDER FEEDBACK

2. Collecting Stakeholder Feedback

Feedback from material internal and external stakeholders was collected through a series of engagement activities, including surveys, interviews and focus groups.

PRIORITISING
MATERIAL TOPICS

3. PRIORITISING MATERIAL TOPICS

Followed by the engagement activities, the level of the materiality of each sustainability topic was assessed based on:

  • Survey scoring on its importance to stakeholders and importance to the business of KPL
  • Feedback collected in interviews and focus groups
  • Peer benchmarking results

The assessment result was plotted in the materiality matrix, where sustainability topics were categorised into three tiers – most material, moderate material, and less material for further validation.

VALIDATION

4. Validation

The list of material topics and materiality assessment result was presented to the Sustainability Steering Committee for review.

1.
Identifying Relevant Topics

With the inclusion of 5 new issues, a total of 28 sustainability issues were identified for material assessment.

2.
Collecting Stakeholder Feedback

Feedback from material internal and external stakeholders was collected through a series of engagement activities, including surveys, interviews and focus groups.

3.
Prioritising Material Topics

Followed by the engagement activities, the level of the materiality of each sustainability topic was assessed based on:

  • Survey scoring on its importance to stakeholders and importance to the business of KPL
  • Feedback collected in interviews and focus groups
  • Peer benchmarking results

The assessment result was plotted in the materiality matrix, where sustainability topics were categorised into three tiers – most material, moderate material, and less material for further validation.

4.
Validation

The list of material topics and materiality assessment result was presented to the Sustainability Steering Committee for review. The validated list of sustainability topics was disclosed in this Report.

The materiality matrix maps 28 sustainability topics, with their level of importance to stakeholders (y-axis) and their level of importance to our business (x-axis). Overall materiality combines both internal and external factors, including the Group’s overall strategy, mission, resources, industry trends and stakeholders’ concerns.

  • Tier 1: Less material issues
  • Tier 2: Moderate material issues
  • Tier 3: Most material issues

Material Issues by Topics

  • Governance
    • Emergency Preparedness*
    • Business Ethics and Integrity
    • Economic Performance
    • Risk and Crisis Management
    • Bribery and Corruption
  • Social
    • Customer Wellbeing, Health and Safety
    • Service and Product Quality
    • Occupational Health and Safety
    • Employee Training and Development
    • Responsible Supply Chain Management
    • Customer Engagement and Collaboration
    • Employee Well-being
    • Local Economic Development*
    • Social Integration and Accessibility*
    • Talent Attraction and Retention
    • Local Revitalisation*
    • Information Privacy
    • Community Engagement and Investment
    • Social Impact on Local Community
    • Workplace Diversity and Equal Opportunities
    • Labour Practices and Human Rights
  • Environmental
    • Waste Management
    • Water Consumption and Conservation
    • Energy Efficiency and Greenhouse Gas (“GHG”) Emissions
    • Green Building Certification
    • Climate Change and Resilience
    • Biodiversity*
    • Sustainable Finance